1. General website terms
These terms apply to your use of the Accountant Online website, including its subsidiary pages, and should be read with any service-specific terms shown to you before you place an order. By using the website or submitting an order, you agree to the terms that apply to your use and purchase.
“We”, “us” and “our” refer to Accountant Online Limited. “You” refers to the person or organisation using the website or ordering a service. “Services” means the accounting, tax, company filing and other services expressly described on the website or in an agreed order.
Where a service-specific term conflicts with these general terms, the service-specific term applies to the extent of that conflict, provided it is clearly brought to your attention before the order is placed and is lawful.
2. Orders and services
An order submitted through the website is an offer to purchase the selected service. A contract is formed when we accept the order, which may be confirmed by email. We may decline an order where we cannot provide the service, required information is missing, identity checks are incomplete, or the order details require clarification. Where payment has already been received for an order we do not accept, we will arrange an appropriate refund.
We provide online accounting and tax support, including preparation and/or filing of statutory documents through the relevant government filing facilities. You are entitled to the service components expressly described in the package or service you select.
Unless expressly included in your selected package or separately agreed in writing, services do not include an audit of financial statements or any other work not specifically described. Please contact us before ordering if you are unsure whether a task is included.
You are responsible for reviewing the service description and providing complete, accurate and timely information and documents. We may need to ask follow-up questions or request corrections before work can proceed. Filing or completion times depend on receiving the required information and, where relevant, on HMRC, Companies House or other third-party systems.
3. Prices and VAT
The price for a package or individual service is the price displayed for the option you select or otherwise confirmed to you in writing. Unless stated otherwise, prices are exclusive of VAT. Where VAT is chargeable, the VAT amount and total payable will be confirmed before we accept the order or request payment. If you are unsure whether VAT applies, please contact us before paying.
We may update prices and amend, add or withdraw services for future orders. A price change will not change the agreed price for an order we have already accepted, except where there is an obvious pricing error or another lawful reason to correct the order. If we cannot proceed because of a material pricing error, we will contact you and arrange a refund if you choose not to proceed.
4. Cancellation, credits and refunds
Cancellation and refund requests are assessed under the terms agreed for the order and applicable law. Any statutory consumer rights remain unaffected, including cancellation rights that apply to certain distance contracts and rights relating to services that are not performed with reasonable care and skill. Where a service has been partly or fully performed, any amount payable or refundable will be determined in accordance with applicable law and the agreement for that service.
If you are a consumer, your cancellation rights will depend on the contract and applicable law. Where a statutory cancellation period applies, we will provide the required information and cancellation instructions. If you ask us to begin work during a cancellation period, any effect on your cancellation rights will be handled in accordance with applicable law and the authorisations you give us.
If you wish to cancel an order, contact us promptly at support@accountantonline-uk.com and identify the order and service. We will assess the request under the agreed service terms and applicable law. Nothing in these terms removes any rights that cannot lawfully be excluded or restricted.
For business customers, cancellation, work already performed and any applicable fees will be handled under the terms agreed for the relevant order, subject to applicable law.
5. Client information and identity checks
We may need to request identity documents or other information to meet applicable client identification, anti-fraud, company service or regulatory requirements. Service delivery may be delayed or may not proceed until the requested information has been received and reviewed.
You must ensure that information and documents supplied to us are accurate, complete and up to date, and tell us promptly if relevant details change. We may ask for clarification where information appears incomplete or inconsistent.
6. Privacy and cookies
We handle personal information in accordance with our Privacy Policy and applicable data protection law. We use information to respond to enquiries, administer orders, deliver services, meet legal obligations and for other purposes explained in the Privacy Policy.
We will only use or share personal information for marketing, with associated organisations, or through international transfers where we have an appropriate lawful basis and meet applicable data protection and electronic marketing requirements. Further information about our purposes, lawful bases, recipients, retention periods, international transfers and your rights is set out in our Privacy Policy.
Our website may use cookies or similar technologies. Where consent is required for non-essential cookies, we will seek consent before placing them and provide information about how you can manage your choices. Further details are set out in our Privacy Policy and any cookie information made available on the website.
7. Website information and liability
We take reasonable care when maintaining website information, but website content is general information and may change. You should confirm that a service is suitable for your circumstances before ordering and should not rely on general website content as a substitute for advice specific to your situation.
We aim to keep the website available and secure, but we do not guarantee uninterrupted or error-free operation. We are not responsible for the content of third-party websites linked for convenience.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot be excluded or restricted. Any other limitation of liability must be lawful and applied only to the extent permitted by law.
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, provided we take reasonable steps to notify affected customers and manage the impact. If such circumstances materially prevent a paid service from being delivered, we will discuss the next steps with you and deal with any refund due under the contract and applicable law.
8. Intellectual property and general legal terms
Website materials, including text, graphics, design and software, belong to their respective owners and may not be copied, sold or reused commercially without permission, except where permitted by law or expressly agreed.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal compliance or misuse. If any provision of these terms is found unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision is not a waiver of the right to enforce it later.
These terms and the use of the website are governed by the laws of England and Wales, subject to any mandatory rights or protections that apply to consumers. Courts with appropriate jurisdiction in England and Wales may hear disputes, subject to any applicable consumer jurisdiction rules.
9. Contact
If you have a question about these terms or need to discuss an order, contact us at support@accountantonline-uk.com.
Accountant Online Limited
Registered in England and Wales. Company number: 07225349.
Registered office: 172 Pitsford Street, Birmingham, England, B18 6PS.
Effective date: 17 October 2026.